Onedesk

Create a worklog entry to track time spent on a work item (task, ticket, project, etc.). Records the start and finish time, work hours, completion percentage, and billability. Use this after obtaining

Delete a specific attachment from OneDesk by its ID. To use this tool, provide the attachment_id. Note that the OneDesk Public API has limited attachment management capabilities. Attachments are typic

Deletes a comment from OneDesk by its ID. Use this tool to permanently remove a comment when it's no longer needed. Note: OneDesk's Public API has limited DELETE support for comments. This action trie

Deletes a customer from OneDesk using the DELETE /customers/{id} endpoint. This action permanently removes the customer record from the OneDesk account. Returns: - success=true: Customer was successfu

Deletes a message from OneDesk by its unique message ID. Returns success if the message is deleted or doesn't exist (idempotent operation). Use this when you need to permanently remove a message from

Delete a project in OneDesk by its ID. **API LIMITATION**: The OneDesk Public API does not support DELETE operations. DELETE requests return 405 Method Not Allowed on /rest/public/items endpoints. The

Delete a requirement from OneDesk. Requirements in OneDesk are work items used for product development, feature requests, and specifications. They are one of the core work item types (tickets, tasks,

Tool to delete a specific task. Use when you need to remove an existing task by its ID after confirming its details.

Deletes a ticket from OneDesk by its internal ID. Use this tool to permanently remove a ticket when it's no longer needed. The ticket will be moved to the 'Deleted Items' project and scheduled for per

Tool to delete a timesheet by its ID. Use when you need to remove a specific timesheet after confirming it's no longer needed. Example: {'timesheet_id': 123}

Deletes a user from OneDesk by their unique user ID. This action permanently removes the specified user from the OneDesk account. Use this only after confirming the user should be removed from the sys

Retrieve attachments for a specific item by its external ID. IMPORTANT: The OneDesk Public API (/rest/public) has limited functionality and does NOT provide: - A dedicated attachments list endpoint -

Retrieve detailed information for a specific comment by its ID. This action attempts to fetch comment details from OneDesk using the comment ID. It tries multiple endpoint patterns to maximize compati

Attempts to retrieve comments (discussion posts) from OneDesk. **IMPORTANT LIMITATION**: The OneDesk Public REST API does not provide an endpoint to list or retrieve comments. According to OneDesk's A

Retrieve all feedback items from OneDesk. **IMPORTANT LIMITATION**: The OneDesk Public API does not provide a GET endpoint to list feedback items. The public API only supports: - Creating items via PO

Retrieve detailed information about a specific item in OneDesk by its internal ID. This endpoint retrieves ANY type of item (Tickets, Tasks, Feedback, etc.), not just feedback items. Use this action w

Retrieve comprehensive details of a specific issue by its ID. This action fetches full information about an issue including its title, description, status, priority, creation/update timestamps, and ot

Retrieve a list of issues from OneDesk. **API LIMITATION**: The OneDesk Public API does not provide an endpoint to list or retrieve issues. The public API only supports: 1. Creating items via POST /re

Tool to retrieve a list of messages from OneDesk. **IMPORTANT LIMITATION**: The OneDesk Public API does not provide an endpoint to list or retrieve messages. The public API only supports: 1. Creating

Retrieve a list of requirements from OneDesk. **IMPORTANT LIMITATION**: This action cannot function as intended because the OneDesk Public API does not provide an endpoint to list or retrieve requirem

Retrieves comprehensive details of a specific task/item in OneDesk by its ID. Use this tool when you need complete information about a task including its title, description, status, assignee, priority

Retrieve tickets from OneDesk by querying a range of item IDs. **API LIMITATION WORKAROUND**: The OneDesk Public API does not provide a direct endpoint to list all tickets. This action works around th

Tool to retrieve details of a specific timesheet entry. Use when you have the `timesheet_id` and need full metadata (user, project, hours, dates). Tries multiple endpoint/header variants and gracefull

Retrieve a list of worklogs from OneDesk with optional filtering and pagination. This action attempts to list worklogs by trying multiple candidate endpoints and parameter formats. Note: The OneDesk P