It's an MCP (Model Context Protocol) server that connects Crisp to your AI, giving the agent tools to act on your data, through a single remote link.

Which AI clients does it work with?

Any MCP-compatible client: Claude (web, desktop and mobile), Cursor, ChatGPT with connectors, OpenClaw and other agents.

No. Paste the remote URL into your client, authenticate once, and you're done. No packages to install, no code to write.

Is it secure? Can the AI change my data?

Access is authorized by you and can be revoked anytime. Permissions follow what Crisp exposes; you approve them when connecting.

Is my customers' data stored on mcp.ai?

No. Whatever Crisp returns passes through our infrastructure solely to reach the AI assistant you chose, and that content is not stored. By design we don't persist tool-call payloads: the log keeps metadata only (which tool, timestamp, status, duration, size and a hash of the arguments). Your credentials are stored encrypted and you can revoke the connection at any time. Retention periods and details are in the Privacy Policy at mcp.ai/privacy.

Is my data used to train AI models?

No. Nothing that flows through the connector is used to train or improve AI models, nor shared with third parties for that purpose. The conversation itself, meaning your prompts and the AI's answers, is processed by the AI provider you choose (Claude, ChatGPT and the like), under their own privacy policy.

How much does it cost?

You start free and upgrade when you need more usage. Billing and limits are managed in your mcp.ai account.

Can I cancel anytime?

Yes. Plans are monthly and can be cancelled at any time, with no lock-in.

Crisp MCP Server and REST API

Crisp

Customer support, live chat, CRM and helpdesk on Crisp with the full official REST API v1 (api.crisp.chat), conversations and messages, contacts/people, knowledge base (articles, categories, locales), campaigns, operators, visitors and website settings. Read and write. Auth via a token keypair (generated in Crisp, under Settings, Workspace settings, Advanced configuration).

Install in your client

MCP server URL

https://api.mcp.ai/p_crisp

Secure connection via OAuth 2.0

Tools (237)

For developers

API & agent docs

Machine-readable docs to plug this server into an agent or call it over REST.

Skill (how to use)

Markdown: use via MCP or via the direct REST API.

Open

llms.txt

Agent-readable spec of this server.

Open

For agents

Install prompt — paste into Claude, ChatGPT, Cursor or any MCP agent and it sets itself up.

Open

Postman collection

Import the REST API into Postman.

Download

Guides

Guides and tutorials

Step-by-step walkthroughs with copy-paste prompts.

Needs your own key

Como oferecer um MCP dentro do seu produto

Cada usuário do seu app conecta a conta dele: connect sessions com client_ref, webhook de conexão, leitura por API e as páginas de conexão no seu domínio.

Guides

Needs your own key

Cada usuário do seu app com o MCP dele

Em vez de consumir a API no seu backend, cada usuário final pluga o MCP dele no Claude/ChatGPT: toolkit e convite por usuário, isolamento de fábrica e a URL no seu domínio.

Guides

FAQ

Crisp

Tools (237)

API & agent docs

Guides and tutorials

Como oferecer um MCP dentro do seu produto

Cada usuário do seu app com o MCP dele

Frequently asked questions

Example prompts

Crisp

Tools (237)

crisp_abort_ongoing_call_session_for_conversationAbort Ongoing Call Session For Conversation (DELETE /website/{websiteID}/conversation/{sessionID}/call/{callID}). [write]

crisp_abort_website_deletionAbort Website Deletion (DELETE /website/{websiteID}/expunge). [write]

crisp_add_helpdesk_localeAdd Helpdesk Locale (POST /website/{websiteID}/helpdesk/locale). [write]

crisp_add_helpdesk_locale_categoryAdd Helpdesk Locale Category (POST /website/{websiteID}/helpdesk/locale/{locale}/category). [write]

crisp_add_helpdesk_locale_sectionAdd Helpdesk Locale Section (POST /website/{websiteID}/helpdesk/locale/{locale}/category/{categoryId}/section). [write]

crisp_add_helpdesk_redirectionAdd Helpdesk Redirection (POST /website/{websiteID}/helpdesk/redirection). [write]

crisp_add_new_helpdesk_locale_articleAdd A New Helpdesk Locale Article (POST /website/{websiteID}/helpdesk/locale/{locale}/article). [write]

crisp_add_new_people_profileAdd New People Profile (POST /website/{websiteID}/people/profile). [write]

crisp_add_people_eventAdd A People Event (POST /website/{websiteID}/people/events/{peopleID}). [write]

crisp_assign_conversation_routingAssign Conversation Routing (PATCH /website/{websiteID}/conversation/{sessionID}/routing). [write]

crisp_assist_existing_browsing_sessionAssist Existing Browsing Session (PATCH /website/{websiteID}/conversation/{sessionID}/browsing/{browsingID}/assist). [write]

crisp_batch_block_conversationsBatch Block Conversations (PATCH /website/{websiteID}/batch/block). [write]

crisp_batch_inbox_conversationsBatch Inbox Conversations (PATCH /website/{websiteID}/batch/inbox). [write]

crisp_batch_order_inboxesBatch Order Inboxes (PATCH /website/{websiteID}/inboxes/batch/order). [write]

crisp_batch_read_conversationsBatch Read Conversations (PATCH /website/{websiteID}/batch/read). [write]

crisp_batch_remove_conversationsBatch Remove Conversations (PATCH /website/{websiteID}/batch/remove). [write]

crisp_batch_remove_peopleBatch Remove People (PATCH /website/{websiteID}/batch/remove). [write]

crisp_batch_report_conversationsBatch Report Conversations (POST /website/{websiteID}/batch/report). [write]

crisp_batch_resolve_conversationsBatch Resolve Conversations (PATCH /website/{websiteID}/batch/resolve). [write]

crisp_batch_routing_conversationsBatch Routing Conversations (PATCH /website/{websiteID}/batch/routing). [write]

crisp_batch_unread_conversationsBatch Unread Conversations (PATCH /website/{websiteID}/batch/unread). [write]

crisp_batch_unresolve_conversationsBatch Unresolve Conversations (PATCH /website/{websiteID}/batch/unresolve). [write]

crisp_batch_update_conversations_dataBatch Update Conversations Data (PATCH /website/{websiteID}/batch/data). [write]

crisp_batch_update_conversations_segmentsBatch Update Conversations Segments (PATCH /website/{websiteID}/batch/segments). [write]

crisp_batch_update_people_dataBatch Update People Data (PATCH /website/{websiteID}/batch/data). [write]

crisp_batch_update_people_segmentsBatch Update People Segments (PATCH /website/{websiteID}/batch/segments). [write]

crisp_block_incoming_messages_for_conversationBlock Incoming Messages For Conversation (PATCH /website/{websiteID}/conversation/{sessionID}/block). [write]

crisp_change_bill_period_for_website_plan_subscriptionChange Bill Period For Website Plan Subscription (PATCH /plans/subscription/{websiteID}/bill/period). [write]

crisp_change_conversation_stateChange Conversation State (PATCH /website/{websiteID}/conversation/{sessionID}/state). [write]

crisp_change_operator_membershipChange Operator Membership (PATCH /website/{websiteID}/operator/{userID}). [write]

crisp_check_campaign_existsCheck If Campaign Exists (HEAD /website/{websiteID}/campaign/{campaignID}).

crisp_check_campaign_template_existsCheck If Campaign Template Exists (HEAD /website/{websiteID}/campaigns/template/{templateID}).

crisp_check_connect_session_validityCheck Connect Session Validity (HEAD /plugin/connect/session).

crisp_check_conversation_existsCheck If Conversation Exists (HEAD /website/{websiteID}/conversation/{sessionID}).

crisp_check_coupon_availability_for_website_plan_subscriptionCheck Coupon Availability For Website Plan Subscription (GET /plans/subscription/{websiteID}/coupon).

crisp_check_helpdesk_existsCheck If Helpdesk Exists (HEAD /website/{websiteID}/helpdesk).

crisp_check_helpdesk_locale_article_alternate_existsCheck If Helpdesk Locale Article Alternate Exists (HEAD /website/{websiteID}/helpdesk/locale/{locale}/article/{articleId}/alternate/{localeLinked}).

crisp_check_helpdesk_locale_article_existsCheck If Helpdesk Locale Article Exists (HEAD /website/{websiteID}/helpdesk/locale/{locale}/article/{articleId}).

crisp_check_helpdesk_locale_category_existsCheck If Helpdesk Locale Category Exists (HEAD /website/{websiteID}/helpdesk/locale/{locale}/category/{categoryId}).

crisp_check_helpdesk_locale_existsCheck If Helpdesk Locale Exists (HEAD /website/{websiteID}/helpdesk/locale/{locale}).

crisp_check_helpdesk_locale_section_existsCheck If Helpdesk Locale Section Exists (HEAD /website/{websiteID}/helpdesk/locale/{locale}/category/{categoryId}/section/{sectionId}).

crisp_check_helpdesk_redirection_existsCheck If Helpdesk Redirection Exists (HEAD /website/{websiteID}/helpdesk/redirection/{redirectionId}).

crisp_check_inbox_existsCheck If Inbox Exists (HEAD /website/{websiteID}/inbox/{inboxID}).

crisp_check_people_profile_existsCheck If People Profile Exists (HEAD /website/{websiteID}/people/profile/{peopleID}).

crisp_check_website_existsCheck If Website Exists (HEAD /website).

crisp_clear_blocked_visitors_in_ruleClear Blocked Visitors In Rule (DELETE /website/{websiteID}/visitors/blocked/{rule}). [write]

crisp_compose_message_in_conversationCompose A Message In Conversation (PATCH /website/{websiteID}/conversation/{sessionID}/compose). [write]

crisp_count_blocked_visitorsCount Blocked Visitors (GET /website/{websiteID}/visitors/blocked).

crisp_count_blocked_visitors_in_ruleCount Blocked Visitors In Rule (GET /website/{websiteID}/visitors/blocked/{rule}).

crisp_count_visitorsCount Visitors (GET /website/{websiteID}/visitors/count).

crisp_create_new_campaignCreate A New Campaign (POST /website/{websiteID}/campaign). [write]

crisp_create_new_campaign_templateCreate A New Campaign Template (POST /website/{websiteID}/campaigns/template). [write]

crisp_create_new_conversationCreate A New Conversation (POST /website/{websiteID}/conversation). [write]

crisp_create_new_inboxCreate A New Inbox (POST /website/{websiteID}/inbox). [write]

crisp_create_websiteCreate Website (POST /website). [write]

crisp_delete_helpdeskDelete Helpdesk (DELETE /website/{websiteID}/helpdesk). [write]

crisp_delete_helpdesk_localeDelete Helpdesk Locale (DELETE /website/{websiteID}/helpdesk/locale/{locale}). [write]

crisp_delete_helpdesk_locale_articleDelete Helpdesk Locale Article (DELETE /website/{websiteID}/helpdesk/locale/{locale}/article/{articleId}). [write]

crisp_delete_helpdesk_locale_article_alternateDelete Helpdesk Locale Article Alternate (DELETE /website/{websiteID}/helpdesk/locale/{locale}/article/{articleId}/alternate/{localeLinked}). [write]

crisp_delete_helpdesk_locale_categoryDelete Helpdesk Locale Category (DELETE /website/{websiteID}/helpdesk/locale/{locale}/category/{categoryId}). [write]

crisp_delete_helpdesk_locale_sectionDelete Helpdesk Locale Section (DELETE /website/{websiteID}/helpdesk/locale/{locale}/category/{categoryId}/section/{sectionId}). [write]

crisp_delete_helpdesk_redirectionDelete Helpdesk Redirection (DELETE /website/{websiteID}/helpdesk/redirection/{redirectionId}). [write]

crisp_delete_inboxDelete Inbox (DELETE /website/{websiteID}/inbox/{inboxID}). [write]

crisp_delete_suggested_conversation_data_keyDelete Suggested Conversation Data Key (DELETE /website/{websiteID}/conversations/suggest/data). [write]

crisp_delete_suggested_conversation_segmentDelete Suggested Conversation Segment (DELETE /website/{websiteID}/conversations/suggest/segment). [write]

crisp_delete_suggested_people_data_keyDelete Suggested People Data Key (DELETE /website/{websiteID}/people/suggest/data). [write]

crisp_delete_suggested_people_eventDelete Suggested People Event (DELETE /website/{websiteID}/people/suggest/event). [write]

crisp_delete_suggested_people_segmentDelete Suggested People Segment (DELETE /website/{websiteID}/people/suggest/segment). [write]

crisp_delete_websiteDelete A Website (DELETE /website/{websiteID}). [write]

crisp_deliver_widget_button_action_for_conversationDeliver Widget Button Action For Conversation (POST /website/{websiteID}/conversation/{sessionID}/widget/{pluginID}/button). [write]

crisp_deliver_widget_data_edit_action_for_conversationDeliver Widget Data Edit Action For Conversation (POST /website/{websiteID}/conversation/{sessionID}/widget/{pluginID}/data). [write]

crisp_deliver_widget_data_fetch_action_for_conversationDeliver Widget Data Fetch Action For Conversation (POST /website/{websiteID}/conversation/{sessionID}/widget/{pluginID}/data). [write]

crisp_dispatch_campaignDispatch A Campaign (POST /website/{websiteID}/campaign/{campaignID}/dispatch). [write]

crisp_dispatch_plugin_eventDispatch Plugin Event (POST /plugins/subscription/{websiteID}/{pluginID}/event). [write]

crisp_export_helpdesk_locale_articlesExport Helpdesk Locale Articles (POST /website/{websiteID}/helpdesk/locale/{locale}/export). [write]

crisp_export_people_profilesExport People Profiles (POST /website/{websiteID}/people/export/profiles). [write]

crisp_flush_last_active_website_operatorsFlush Last Active Website Operators (DELETE /website/{websiteID}/operators/active). [write]

crisp_forward_plugin_payload_to_channelForward Plugin Payload To Channel (POST /plugins/subscription/{websiteID}/{pluginID}/channel). [write]