# Zoho Desk — MCP server on mcp.ai
> Connect your Zoho Desk account and use 31 tools for CRM straight from your AI agent. Connect in one click, no API key needed. Zoho Desk is a context-aware helpdesk platform enabling support teams to track tickets, automate workflows, and gain insights on customer interactions.

By: mcp.ai · official
Page: https://mcp.ai/zoho_desk

## Connect (MCP protocol)
Remote MCP endpoint (HTTP, streamable): https://api.mcp.ai/p_zoho_desk?ms=1787293620000
Add it as a custom/remote MCP connector, then authenticate when prompted.

## REST API (no MCP client required)
Every tool is also a REST endpoint, authed with a workspace API key.
Discover: GET https://api.mcp.ai/api/zoho_desk/_endpoints   # public; lists every endpoint
Call:     POST https://api.mcp.ai/api/zoho_desk/<endpoint>
  Authorization: Bearer sk_live_…   # create one at https://mcp.ai/settings/api-keys
  Content-Type: application/json
  Body: { …args }   →   { "ok": true, "tool": "<id>", "result": { … } }

## Developer docs
How to use (MCP or REST), markdown: https://mcp.ai/zoho_desk/skill.md
Postman collection (v2.1): https://mcp.ai/zoho_desk/postman.json

## Tools
- zoho_desk_create_contact(zip?: string, city?: string, type?: string, email?: string, orgId?: string, phone?: string, state?: string, title?: string, mobile?: string, street?: string, country?: string, ownerId?: string, language?: string, lastName: string, accountId?: string, firstName: string, description?: string, secondaryEmail?: string) — Tool to create a new contact in Zoho Desk with name, email, and other details. Use this action when you need to add a new contact to the system, such as when onboarding a new customer or registering a
- zoho_desk_create_ticket(email?: string, orgId?: string, phone?: string, status?: string, channel?: string, contact?: object, dueDate?: string, subject: string, category?: string, priority?: string, contactId?: string, productId?: string, assigneeId?: string, description?: string, subCategory?: string, departmentId: string, classification?: string) — Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and we
- zoho_desk_download_ticket_attachment(orgId?: string, file_name?: string, ticket_id: string, attachment_id: string) — Download a file attachment from a Zoho Desk ticket by attachment ID. Use this action when you need to retrieve a specific file that was previously attached to a ticket. Requires both the ticket ID and
- zoho_desk_get_agent(orgId?: string, include?: string[], agent_id: string) — Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.
- zoho_desk_get_agents_count(orgId?: string, status?: string, isConfirmed?: boolean, includeLightAgent?: boolean) — Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.
- zoho_desk_get_contact(orgId?: string, include?: string[], contact_id: string) — Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.
- zoho_desk_get_contacts_by_ids(ids: string[], orgId?: string) — Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.
- zoho_desk_get_department(orgId?: string, department_id: string) — Tool to fetch details of a Zoho Desk department by ID.
- zoho_desk_get_department_logo(orgId?: string, file_name?: string, department_id: string) — Tool to get/download a department's logo from Zoho Desk.
- zoho_desk_get_departments_count(orgId?: string, isEnabled?: boolean) — Tool to get the total count of departments in Zoho Desk. Use when you need the number of departments, optionally filtered by enabled status.
- zoho_desk_get_ticket(orgId?: string, include?: string, ticket_id: integer) — Get Ticket
- zoho_desk_get_ticket_latest_thread(orgId?: string, include?: string, ticket_id: integer, needPublic?: boolean, threadStatus?: string, needIncomingThread?: boolean) — Tool to fetch the most recent thread of a ticket. Use when you need the latest conversation on a ticket.
- zoho_desk_get_ticket_resolution(orgId?: string, ticket_id: integer) — Get Ticket Resolution
- zoho_desk_get_ticket_thread(orgId?: string, include?: string, thread_id: integer, ticket_id: integer) — Tool to fetch a specific thread within a Zoho Desk ticket. Use when you need detailed thread information by ticket and thread IDs.
- zoho_desk_list_agents(limit?: integer, orgId?: string, status?: string, include?: string[], from_index?: integer, isConfirmed?: boolean) — Tool to list all agents in the Zoho Desk organization with optional filtering and pagination. Use when you need to retrieve multiple agents, optionally filtered by status or confirmation state.
- zoho_desk_list_contact_accounts(limit?: integer, orgId?: string, sortBy?: string, contact_id: string, from_index?: integer, startsWith?: string) — Tool to list accounts associated with a Zoho Desk contact. Use when you need to retrieve the accounts linked to a specific contact.
- zoho_desk_list_contacts(limit?: integer, fields?: string, sortBy?: string, viewId?: integer, include?: string[], from_index?: integer) — Tool to list contacts with filters and pagination. Use when you need to fetch contacts from Zoho Desk with optional filtering, sorting, or field selection.
- zoho_desk_list_departments(orgId?: string) — Tool to list all departments in the current Zoho Desk organization.
- zoho_desk_list_organizations(orgId?: string) — Tool to list all organizations the current user belongs to. Use when you need to retrieve organization metadata like portal URLs, names, and editions.
- zoho_desk_list_roles(from?: integer, limit?: integer, orgId?: string, isDefault?: boolean, isVisible?: boolean, searchStr?: string) — List Roles
- zoho_desk_list_roles_by_ids(orgId?: string, roleIds: string[]) — List Roles By IDs
- zoho_desk_list_teams_in_department(orgId?: string, department_id: string) — Tool to list teams in the specified Zoho Desk department.
- zoho_desk_list_ticket_conversations(from?: integer, limit?: integer, orgId?: string, ticket_id: integer) — List Ticket Conversations
- zoho_desk_list_tickets(from?: integer, limit?: integer, orgId?: string, viewId?: string) — List Tickets
- zoho_desk_list_views(from?: integer, limit?: integer, orgId?: string, module: string) — List all ticket views in the Zoho Desk organization with pagination support. Views are saved filters that help organize and display tickets based on specific criteria. Use this action when you need to
- zoho_desk_search(from?: integer, limit?: integer, orgId?: string, module?: string, sortBy?: string, searchStr?: string, departmentId?: string) — Search across Zoho Desk modules including tickets, accounts, contacts, and tasks using keywords or phrases. Use this action when you need to find records across multiple modules or within a specific m
- zoho_desk_update_account(email?: string, orgId?: string, phone?: string, website?: string, account_id: string, accountName?: string, description?: string) — Tool to update an existing Zoho Desk account's information such as name, email, phone, website, or description. Use this action when you need to modify account details after the account has been creat
- zoho_desk_update_many_tasks(ids: integer[], orgId?: string, fieldName: string, fieldValue?: string, isCustomField?: boolean) — Update multiple tasks in a single call using Zoho Desk API. Endpoint: POST /api/v1/tasks/updateMany
- zoho_desk_update_ticket(orgId?: string, phone?: string, status?: string, channel?: string, dueDate?: string, subject?: string, category?: string, priority?: string, contactId?: string, productId?: string, ticket_id: string, assigneeId?: string, description?: string, subCategory?: string, departmentId?: string, classification?: string) — Updates an existing Zoho Desk ticket by modifying one or more fields such as status, priority, assignee, description, or other ticket properties. Use this action when you need to modify an existing su
- zoho_desk_upload_department_logo(orgId?: string, department_id: string, departmentLogo?: object, departmentLogoMime?: string, departmentLogoName?: string, departmentLogoBase64?: string) — Tool to upload/update a department logo in Zoho Desk.
- zoho_desk_upload_ticket_attachment(file: object, orgId?: string, ticketId: string) — Uploads a file attachment to a specific Zoho Desk ticket. The uploaded file becomes accessible as an attachment within the ticket for support agents and customers to reference. Use this action when yo

## Example prompts
- "What can I do in Zoho Desk?"
- "Show me a summary of my Zoho Desk account"

## Links
Docs: https://mcp.ai/docs/mcps/zoho_desk
Website: https://mcp.ai/mcps/zoho_desk