# Zendesk — MCP server on mcp.ai
> Zendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling efficient helpdesk operations and customer engagement

By: mcp.ai · official
Page: https://mcp.ai/zendesk

## Connect (MCP protocol)
Remote MCP endpoint (HTTP, streamable): https://api.mcp.ai/p_zendesk?ms=1781542800000
Add it as a custom/remote MCP connector, then authenticate when prompted.

## REST API (no MCP client required)
Every tool is also a REST endpoint, authed with a workspace API key.
Discover: GET https://api.mcp.ai/api/zendesk/_endpoints   # public; lists every endpoint
Call:     POST https://api.mcp.ai/api/zendesk/<endpoint>
  Authorization: Bearer sk_live_…   # create one at https://mcp.ai/settings/api-keys
  Content-Type: application/json
  Body: { …args }   →   { "ok": true, "tool": "<id>", "result": { … } }

## Developer docs
How to use (MCP or REST), markdown: https://mcp.ai/zendesk/skill.md
Postman collection (v2.1): https://mcp.ai/zendesk/postman.json

## Tools
- zendesk_count_zendesk_organizations() — Count the number of organizations in zendesk.
- zendesk_create_zendesk_organization(name: string, external_id?: string) — Create an organization in zendesk.
- zendesk_create_zendesk_ticket(subject: string, priority?: string, description: string, requester_name?: string, requester_email?: string) — Create a ticket in zendesk.
- zendesk_delete_zendesk_organization(organization_id: string) — Delete an organization in zendesk.
- zendesk_delete_zendesk_ticket(ticket_id: integer) — Delete a ticket in zendesk.
- zendesk_get_about_me() — Get information about the owner account in zendesk.
- zendesk_get_all_zendesk_organizations() — Get all organizations in zendesk.
- zendesk_get_zendesk_organization(organization_id: integer) — Get information about a specific organization in zendesk.
- zendesk_get_zendesk_ticket_by_id(ticket_id: integer) — Get ticket details from zendesk.
- zendesk_list_zendesk_tickets(page?: integer, sort_by?: string, per_page?: integer, sort_order?: string, external_id?: string) — List zendesk tickets with pagination and filtering.
- zendesk_reply_zendesk_ticket(body?: string, public?: boolean, ticket_id: integer) — Action to reply to a zendesk ticket by adding a comment.
- zendesk_update_zendesk_organization(data: object, organization_id: integer) — Update an organization in zendesk.

## Links
Docs: https://mcp.ai/docs/mcps/zendesk
Website: https://mcp.ai/mcps/zendesk