{
  "info": {
    "name": "Tiflux — mcp.ai",
    "description": "REST API for the Tiflux MCP. Set {{apiKey}} to a workspace key (sk_live_…) created at https://mcp.ai/settings/api-keys.",
    "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json"
  },
  "auth": {
    "type": "bearer",
    "bearer": [
      {
        "key": "token",
        "value": "{{apiKey}}",
        "type": "string"
      }
    ]
  },
  "variable": [
    {
      "key": "baseUrl",
      "value": "https://api.mcp.ai/api/tiflux",
      "type": "string"
    },
    {
      "key": "apiKey",
      "value": "sk_live_...",
      "type": "string"
    }
  ],
  "item": [
    {
      "name": "tiflux_billings_history",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/billings/history",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "billings",
            "history"
          ]
        },
        "description": "Histórico de faturamentos. Os pares de data são obrigatórios em conjunto: billing_start_date com billing_end_date, e due_start_date com due_end_date.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"offset\": 0,\n  \"limit\": 0,\n  \"billing_start_date\": \"\",\n  \"billing_end_date\": \"\",\n  \"due_start_date\": \"\",\n  \"due_end_date\": \"\",\n  \"client_id\": \"\",\n  \"nfe_number\": \"\",\n  \"ticket_number\": \"\",\n  \"type\": \"\",\n  \"client_ids\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_cancel_ticket",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/cancel/ticket",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "cancel",
            "ticket"
          ]
        },
        "description": "Cancela um chamado, encerrando-o SEM tratá-lo como atendido (duplicado, aberto por engano, fora de escopo). Cancelados não contam como resolvidos nos relatórios. Para um chamado efetivamente resolvido",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"ticket_number\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_close_ticket",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/close/ticket",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "close",
            "ticket"
          ]
        },
        "description": "Encerra um chamado, marcando-o como resolvido. Encerrar para o SLA e costuma disparar a pesquisa de satisfação para o solicitante. Para um chamado que não deveria ter sido aberto, use tiflux_cancel_ti",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"ticket_number\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_create_appointment",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/create/appointment",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "create",
            "appointment"
          ]
        },
        "description": "Lança um apontamento de horas num chamado, em nome do usuário dono do token.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"ticket_number\": \"\",\n  \"date\": \"\",\n  \"init_time\": \"\",\n  \"end_time\": \"\",\n  \"description\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_create_internal_communication",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/create/internal/communication",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "create",
            "internal",
            "communication"
          ]
        },
        "description": "Cria uma comunicação interna num chamado. É uma nota visível SÓ PARA A EQUIPE, o solicitante não recebe nem vê. Para falar com o solicitante use tiflux_create_ticket_answer.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"ticket_number\": \"\",\n  \"text\": \"\",\n  \"files\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_create_ticket",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/create/ticket",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "create",
            "ticket"
          ]
        },
        "description": "Abre um novo chamado. Resolva desk_id e client_id antes com tiflux_list_desks e tiflux_list_clients. Identifique o solicitante por requestor_id, ou pelos campos requestor_name e requestor_email quando",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"title\": \"\",\n  \"description\": \"\",\n  \"desk_id\": \"\",\n  \"client_id\": \"\",\n  \"priority_id\": \"\",\n  \"status_id\": \"\",\n  \"services_catalogs_item_id\": \"\",\n  \"requestor_id\": \"\",\n  \"requestor_name\": \"\",\n  \"requestor_email\": \"\",\n  \"requestor_telephone\": \"\",\n  \"responsible_id\": \"\",\n  \"followers\": \"\",\n  \"parent_ticket_number\": \"\",\n  \"files\": \"\",\n  \"desk_ids\": \"\",\n  \"client_ids\": \"\",\n  \"priority_ids\": \"\",\n  \"status_ids\": \"\",\n  \"services_catalogs_item_ids\": \"\",\n  \"requestor_ids\": \"\",\n  \"responsible_ids\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_create_ticket_answer",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/create/ticket/answer",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "create",
            "ticket",
            "answer"
          ]
        },
        "description": "Responde um chamado. Esta resposta É VISÍVEL PARA O SOLICITANTE e dispara notificação. Para uma nota que só a equipe vê, use tiflux_create_internal_communication.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"ticket_number\": \"\",\n  \"text\": \"\",\n  \"with_signature\": false,\n  \"files\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_get_clients",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/get/clients",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "get",
            "clients"
          ]
        },
        "description": "Detalha um ou vários clientes pelos ids, numa única chamada. Um id que falhar não derruba os demais.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"client_ids\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_get_ticket_stages_slas",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/get/ticket/stages/slas",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "get",
            "ticket",
            "stages",
            "slas"
          ]
        },
        "description": "Histórico de estágios e SLAs de um chamado (quando entrou em cada estágio e como ficou o SLA). Use para auditar cumprimento de prazo.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"ticket_number\": \"\",\n  \"offset\": 0,\n  \"limit\": 0\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_get_tickets",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/get/tickets",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "get",
            "tickets"
          ]
        },
        "description": "Detalha um ou vários chamados pelos números, numa única chamada. Um chamado que falhar não derruba os demais: os erros vêm separados por número em errors[].",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"ticket_numbers\": \"\",\n  \"show_entities\": false,\n  \"include_filled_entity\": false\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_list_appointments",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/appointments",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "appointments"
          ]
        },
        "description": "Lista apontamentos de horas de toda a organização por período, atendente e mesa. É a base para relatório de horas trabalhadas e faturáveis.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"offset\": 0,\n  \"limit\": 0,\n  \"start_date\": \"\",\n  \"end_date\": \"\",\n  \"user_ids\": \"\",\n  \"desk_ids\": \"\",\n  \"include_valorization\": false\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_list_clients",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/clients",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "clients"
          ]
        },
        "description": "Lista clientes da organização, com busca parcial por nome. Use para resolver o client_id exigido na abertura de chamado.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"offset\": 0,\n  \"limit\": 0,\n  \"name\": \"\",\n  \"active\": false,\n  \"social_revenue\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_list_contracts",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/contracts",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "contracts"
          ]
        },
        "description": "Lista os contratos de atendimento, com filtro por cliente, tipo e situação.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"offset\": 0,\n  \"limit\": 0,\n  \"client_ids\": \"\",\n  \"contract_type_ids\": \"\",\n  \"status\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_list_departments",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/departments",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "departments"
          ]
        },
        "description": "Lista os departamentos da organização. Um atendente não administrador vê só os do próprio grupo.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"offset\": 0,\n  \"limit\": 0,\n  \"name\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_list_desk_priorities",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/desk/priorities",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "desk",
            "priorities"
          ]
        },
        "description": "Lista as prioridades configuradas numa mesa, com os respectivos SLAs.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"desk_id\": \"\",\n  \"offset\": 0,\n  \"limit\": 0,\n  \"desk_ids\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_list_desk_services_catalogs",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/desk/services/catalogs",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "desk",
            "services",
            "catalogs"
          ]
        },
        "description": "Lista os catálogos de serviços de uma mesa (a classificação do chamado).",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"desk_id\": \"\",\n  \"offset\": 0,\n  \"limit\": 0,\n  \"desk_ids\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_list_desk_stages",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/desk/stages",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "desk",
            "stages"
          ]
        },
        "description": "Lista os estágios (etapas do fluxo) de uma mesa. Use para descobrir o stage_id ao mover um chamado com tiflux_update_ticket.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"desk_id\": \"\",\n  \"offset\": 0,\n  \"limit\": 0,\n  \"desk_ids\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_list_desks",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/desks",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "desks"
          ]
        },
        "description": "Lista as mesas de atendimento, com busca parcial por nome. A mesa define os estágios, prioridades e catálogo de serviços disponíveis num chamado.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"offset\": 0,\n  \"limit\": 0,\n  \"name\": \"\",\n  \"active\": false\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_list_internal_communications",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/internal/communications",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "internal",
            "communications"
          ]
        },
        "description": "Lista as comunicações internas de um chamado (notas visíveis só para a equipe, nunca para o solicitante).",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"ticket_number\": \"\",\n  \"offset\": 0,\n  \"limit\": 0\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_list_knowledges",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/knowledges",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "knowledges"
          ]
        },
        "description": "Busca artigos da base de conhecimento por texto e por pasta. Use para achar o procedimento antes de responder um chamado.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"offset\": 0,\n  \"limit\": 0,\n  \"search\": \"\",\n  \"knowledge_folder_ids\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_list_requestors",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/requestors",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "requestors"
          ]
        },
        "description": "Busca solicitantes por nome, e-mail ou telefone. Devolve o requestor_id correto para abrir chamado, e não exige perfil de administrador.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"offset\": 0,\n  \"limit\": 0,\n  \"name\": \"\",\n  \"email\": \"\",\n  \"telephone\": \"\",\n  \"can_open_ticket\": false\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_list_technical_groups",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/technical/groups",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "technical",
            "groups"
          ]
        },
        "description": "Lista os grupos de atendentes da organização.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"offset\": 0,\n  \"limit\": 0\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_list_technical_users",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/technical/users",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "technical",
            "users"
          ]
        },
        "description": "Lista os atendentes, com filtro por nome, e-mail, mesa ou cliente. Use para resolver o responsible_id ao atribuir um chamado.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"offset\": 0,\n  \"limit\": 0,\n  \"name\": \"\",\n  \"email\": \"\",\n  \"desk_id\": \"\",\n  \"client_id\": \"\",\n  \"desk_ids\": \"\",\n  \"client_ids\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_list_ticket_answers",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/ticket/answers",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "ticket",
            "answers"
          ]
        },
        "description": "Lista as respostas (comunicações visíveis ao solicitante) de um chamado.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"ticket_number\": \"\",\n  \"offset\": 0,\n  \"limit\": 0\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_list_ticket_appointments",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/ticket/appointments",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "ticket",
            "appointments"
          ]
        },
        "description": "Lista os apontamentos de horas de um chamado.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"ticket_number\": \"\",\n  \"offset\": 0,\n  \"limit\": 0,\n  \"user_id\": \"\",\n  \"start_date\": \"\",\n  \"end_date\": \"\",\n  \"user_ids\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_list_ticket_files",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/ticket/files",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "ticket",
            "files"
          ]
        },
        "description": "Lista os arquivos anexados a um chamado.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"ticket_number\": \"\",\n  \"offset\": 0,\n  \"limit\": 0\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_list_tickets",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/tickets",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "tickets"
          ]
        },
        "description": "Lista chamados com filtros (situação, mesa, cliente, estágio, responsável, solicitante, período, SLA a vencer). Devolve total_items com o total real do filtro, use-o antes de concluir qualquer contage",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"offset\": 0,\n  \"limit\": 0,\n  \"filter_by\": \"\",\n  \"desk_ids\": \"\",\n  \"client_ids\": \"\",\n  \"stage_ids\": \"\",\n  \"responsible_ids\": \"\",\n  \"requestor_ids\": \"\",\n  \"priority_ids\": \"\",\n  \"services_catalogs_item_ids\": \"\",\n  \"requestor_email\": \"\",\n  \"date_type\": \"\",\n  \"start_datetime\": \"\",\n  \"end_datetime\": \"\",\n  \"sla_expiring_before\": \"\",\n  \"group_by\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_me",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/me",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "me"
          ]
        },
        "description": "Dados do usuário dono do token (nome, e-mail, perfil, feature flags). Use para confirmar em nome de quem as ações serão registradas e qual o escopo de permissão da chave.",
        "body": {
          "mode": "raw",
          "raw": "{}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_tickets_feedback_report",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/tickets/feedback/report",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "tickets",
            "feedback",
            "report"
          ]
        },
        "description": "Relatório de satisfação (feedback) dos chamados por período, com recorte por responsável, departamento ou grupo de atendentes.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"offset\": 0,\n  \"limit\": 0,\n  \"start_date\": \"\",\n  \"end_date\": \"\",\n  \"tickets_list\": false,\n  \"responsible_ids\": \"\",\n  \"department_ids\": \"\",\n  \"technical_group_ids\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "tiflux_update_ticket",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/update/ticket",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "update",
            "ticket"
          ]
        },
        "description": "Atualiza um chamado existente. Envie só os campos a alterar. Para mover de estágio use stage_id, para transferir de responsável use responsible_id.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"ticket_number\": \"\",\n  \"title\": \"\",\n  \"description\": \"\",\n  \"client_id\": \"\",\n  \"desk_id\": \"\",\n  \"priority_id\": \"\",\n  \"priority_change_reason\": \"\",\n  \"status_id\": \"\",\n  \"stage_id\": \"\",\n  \"services_catalogs_item_id\": \"\",\n  \"requestor_id\": \"\",\n  \"responsible_id\": \"\",\n  \"followers\": \"\",\n  \"client_ids\": \"\",\n  \"desk_ids\": \"\",\n  \"priority_ids\": \"\",\n  \"status_ids\": \"\",\n  \"stage_ids\": \"\",\n  \"services_catalogs_item_ids\": \"\",\n  \"requestor_ids\": \"\",\n  \"responsible_ids\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    }
  ]
}