{
  "info": {
    "name": "Request Tracker (RT) — mcp.ai",
    "description": "REST API for the Request Tracker (RT) MCP. Set {{apiKey}} to a workspace key (sk_live_…) created at https://mcp.ai/settings/api-keys.",
    "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json"
  },
  "auth": {
    "type": "bearer",
    "bearer": [
      {
        "key": "token",
        "value": "{{apiKey}}",
        "type": "string"
      }
    ]
  },
  "variable": [
    {
      "key": "baseUrl",
      "value": "https://api.mcp.ai/api/request_tracker",
      "type": "string"
    },
    {
      "key": "apiKey",
      "value": "sk_live_...",
      "type": "string"
    }
  ],
  "item": [
    {
      "name": "request_tracker_add_ticket_comment",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/add/ticket/comment",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "add",
            "ticket",
            "comment"
          ]
        },
        "description": "Add a private internal comment to an RT ticket. The comment creates a durable transaction that REST2 cannot remove; RT scrips may still notify staff.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"content\": \"\",\n  \"subject\": \"\",\n  \"ticket_id\": 0,\n  \"time_taken\": \"\",\n  \"attachments\": \"\",\n  \"content_type\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "request_tracker_create_ticket",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/create/ticket",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "create",
            "ticket"
          ]
        },
        "description": "Create a durable RT ticket in a queue. Creation may run RT scrips or send notifications and cannot be fully erased through REST2.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"owner\": \"\",\n  \"queue\": 0,\n  \"status\": \"\",\n  \"content\": \"\",\n  \"subject\": \"\",\n  \"priority\": 0,\n  \"content_type\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "request_tracker_get_queue",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/get/queue",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "get",
            "queue"
          ]
        },
        "description": "Retrieve one visible RT queue by id or exact name, including lifecycle and capability-sensitive links.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"queue_id_or_name\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "request_tracker_get_ticket",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/get/ticket",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "get",
            "ticket"
          ]
        },
        "description": "Retrieve one visible RT ticket, including its current fields and capability-sensitive links for allowed follow-up operations.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"ticket_id\": 0\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "request_tracker_get_ticket_history",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/get/ticket/history",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "get",
            "ticket",
            "history"
          ]
        },
        "description": "Return one page of detailed ticket history, including transaction types, field changes, comments, creators, and timestamps.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"per_page\": 0,\n  \"ticket_id\": 0,\n  \"next_cursor\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "request_tracker_list_queues",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/queues",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "queues"
          ]
        },
        "description": "List queues visible to the connected RT user so an agent can select a queue for ticket search or creation. Returns one bounded page.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"per_page\": 0,\n  \"next_cursor\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "request_tracker_list_ticket_attachments",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/ticket/attachments",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "ticket",
            "attachments"
          ]
        },
        "description": "List attachment metadata references associated with a visible RT ticket without downloading attachment content.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"per_page\": 0,\n  \"ticket_id\": 0,\n  \"next_cursor\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "request_tracker_reply_to_ticket",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/reply/to/ticket",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "reply",
            "to",
            "ticket"
          ]
        },
        "description": "Send public correspondence on an RT ticket. This can email requestors or other recipients according to RT configuration and creates a durable transaction that REST2 cannot remove.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"content\": \"\",\n  \"subject\": \"\",\n  \"ticket_id\": 0,\n  \"time_taken\": \"\",\n  \"attachments\": \"\",\n  \"content_type\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "request_tracker_search_tickets",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/search/tickets",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "search",
            "tickets"
          ]
        },
        "description": "Search visible RT tickets with an explicit TicketSQL expression and return one bounded page. Use a condition such as `id > 0` when listing tickets; an omitted search does not list all tickets.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"fields\": \"\",\n  \"per_page\": 0,\n  \"ticket_sql\": \"\",\n  \"next_cursor\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "request_tracker_search_users",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/search/users",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "search",
            "users"
          ]
        },
        "description": "Search RT users with structured field conditions and return one bounded page of user references or selected fields for requester and owner lookup.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"filters\": \"\",\n  \"per_page\": 0,\n  \"next_cursor\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "request_tracker_update_ticket",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/update/ticket",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "update",
            "ticket"
          ]
        },
        "description": "Update selected metadata on an existing RT ticket and verify every requested field by reading it back. Omitted fields are unchanged.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"etag\": \"\",\n  \"owner\": \"\",\n  \"queue\": 0,\n  \"status\": \"\",\n  \"subject\": \"\",\n  \"priority\": 0,\n  \"ticket_id\": 0\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    }
  ]
}