# Request Tracker (RT) — MCP server on mcp.ai
> Connect your Request Tracker (RT) account and use 11 tools for customer support straight from your AI agent. Connect with your own API key. Request Tracker is a ticketing and workflow platform for managing support requests, queues, users, assets, knowledge articles, and related operations.

By: mcp.ai · official
Page: https://mcp.ai/request_tracker

## Connect (MCP protocol)
Remote MCP endpoint (HTTP, streamable): https://api.mcp.ai/p_request_tracker?ms=1787293440000
Add it as a custom/remote MCP connector, then authenticate when prompted.

## REST API (no MCP client required)
Every tool is also a REST endpoint, authed with a workspace API key.
Discover: GET https://api.mcp.ai/api/request_tracker/_endpoints   # public; lists every endpoint
Call:     POST https://api.mcp.ai/api/request_tracker/<endpoint>
  Authorization: Bearer sk_live_…   # create one at https://mcp.ai/settings/api-keys
  Content-Type: application/json
  Body: { …args }   →   { "ok": true, "tool": "<id>", "result": { … } }

## Developer docs
How to use (MCP or REST), markdown: https://mcp.ai/request_tracker/skill.md
Postman collection (v2.1): https://mcp.ai/request_tracker/postman.json

## Tools
- request_tracker_add_ticket_comment(content?: string, subject?: string, ticket_id: integer, time_taken?: string|integer, attachments?: object[], content_type?: string) — Add a private internal comment to an RT ticket. The comment creates a durable transaction that REST2 cannot remove; RT scrips may still notify staff.
- request_tracker_create_ticket(owner?: string, queue: integer, status?: string, content?: string, subject: string, priority?: integer, content_type?: string) — Create a durable RT ticket in a queue. Creation may run RT scrips or send notifications and cannot be fully erased through REST2.
- request_tracker_get_queue(queue_id_or_name: string|integer) — Retrieve one visible RT queue by id or exact name, including lifecycle and capability-sensitive links.
- request_tracker_get_ticket(ticket_id: integer) — Retrieve one visible RT ticket, including its current fields and capability-sensitive links for allowed follow-up operations.
- request_tracker_get_ticket_history(per_page?: integer, ticket_id: integer, next_cursor?: string) — Return one page of detailed ticket history, including transaction types, field changes, comments, creators, and timestamps.
- request_tracker_list_queues(per_page?: integer, next_cursor?: string) — List queues visible to the connected RT user so an agent can select a queue for ticket search or creation. Returns one bounded page.
- request_tracker_list_ticket_attachments(per_page?: integer, ticket_id: integer, next_cursor?: string) — List attachment metadata references associated with a visible RT ticket without downloading attachment content.
- request_tracker_reply_to_ticket(content?: string, subject?: string, ticket_id: integer, time_taken?: string|integer, attachments?: object[], content_type?: string) — Send public correspondence on an RT ticket. This can email requestors or other recipients according to RT configuration and creates a durable transaction that REST2 cannot remove.
- request_tracker_search_tickets(fields?: string, per_page?: integer, ticket_sql?: string, next_cursor?: string) — Search visible RT tickets with an explicit TicketSQL expression and return one bounded page. Use a condition such as `id > 0` when listing tickets; an omitted search does not list all tickets.
- request_tracker_search_users(filters?: object[], per_page?: integer, next_cursor?: string) — Search RT users with structured field conditions and return one bounded page of user references or selected fields for requester and owner lookup.
- request_tracker_update_ticket(etag?: string, owner?: string, queue?: integer, status?: string, subject?: string, priority?: integer, ticket_id: integer) — Update selected metadata on an existing RT ticket and verify every requested field by reading it back. Omitted fields are unchanged.

## Example prompts
- "What can I do in Request Tracker (RT)?"
- "Show me a summary of my Request Tracker (RT) account"

## Links
Docs: https://mcp.ai/docs/mcps/request_tracker
Website: https://mcp.ai/mcps/request_tracker