# Productlane — how to use (mcp.ai)

Connect your Productlane account and use 39 tools for customer support straight from your AI agent. Connect with your own API key. Productlane is a customer support and feedback system designed for modern companies, built on Linear.

## Option A — via MCP (recommended)
Remote MCP endpoint (HTTP, streamable): `https://api.mcp.ai/p_productlane?ms=1787291400000`
Add it as a custom/remote MCP connector in your client (Claude, Cursor, VS Code…), then authenticate when prompted. Once connected, ask the agent to use the server's tools (e.g. `productlane_create_changelog`).

## Option B — via direct REST API
Base URL: `https://api.mcp.ai/api/productlane`
Auth: `Authorization: Bearer sk_live_…` — create a workspace API key at https://mcp.ai/settings/api-keys
Discover endpoints: `GET https://api.mcp.ai/api/productlane/_endpoints`

### Endpoints
- `POST https://api.mcp.ai/api/productlane/create/changelog` — Tool to create a new changelog entry in Productlane. Use when you need to document product updates, new features, or bug fixes. The content supports markdown format including headings, bulleted lists,
  - body: { date?: string, title: string, content: string, published?: boolean }
- `POST https://api.mcp.ai/api/productlane/create/company` — Tool to create a new company in Productlane. Use when you need to add a company record with optional domain-based contact auto-linking. Authentication required via Bearer token.
  - body: { name: string, size?: integer, tierId?: string, autoAdd?: boolean, domains?: string[], revenue?: integer, statusId?: string, tierName?: string, statusName?: string, externalIds?: string[], statusColor?: string }
- `POST https://api.mcp.ai/api/productlane/create/contact` — Tool to create a new contact in your Productlane workspace with optional company linking. Use when adding new contacts to track customer interactions and feedback.
  - body: { name?: string, email: string, companyId?: string, companyName?: string, companyExternalId?: string }
- `POST https://api.mcp.ai/api/productlane/create/feedback` — Tool to create new feedback in Productlane. Use when submitting user feedback, feature requests, or bug reports through the API. This is equivalent to adding feedback through the Productlane widget or
  - body: { name?: string, text: string, email: string, notify?: object, origin?: string, issueId?: string, painLevel: string, projectId?: string }
- `POST https://api.mcp.ai/api/productlane/create/insight` — Tool to create a new insight/thread in Productlane workspace. Use when you need to capture customer feedback, feature requests, or bug reports.
  - body: { text: string, title?: string, notify?: object, origin?: string, issueId?: string, companyId?: string, contactId?: string, painLevel: string, projectId?: string, contactName?: string, contactEmail: string }
- `POST https://api.mcp.ai/api/productlane/create/thread` — Tool to create a new thread in Productlane. Use when you need to create feedback, feature requests, or bug reports from users.
  - body: { name?: string, text: string, email: string, title: string, actorName: string, painLevel: string, actorImage?: string }
- `POST https://api.mcp.ai/api/productlane/create/upvote` — Tool to create an upvote for a project or issue. Use when you need to record user support for a project or issue. Either projectId or issueId must be provided.
  - body: { email: string, issueId?: string, projectId?: string }
- `POST https://api.mcp.ai/api/productlane/delete/company` — Tool to delete a company by its unique ID. Use when you need to permanently remove a company and all associated data from Productlane.
  - body: { id: string }
- `POST https://api.mcp.ai/api/productlane/delete/contact` — Tool to delete a contact by ID. Use when you need to permanently remove a contact from Productlane. Authentication is required and you can only delete your own contacts.
  - body: { id: string }
- `POST https://api.mcp.ai/api/productlane/delete/upvote` — Tool to delete an upvote by its unique ID. Use when removing a previously cast upvote on an issue or project.
  - body: { id: string }
- `POST https://api.mcp.ai/api/productlane/enable/widget` — Tool to enable the Productlane widget. Use after confirming the widget is currently disabled.
- `POST https://api.mcp.ai/api/productlane/get/changelog` — Tool to retrieve a published changelog by ID from Productlane. Use when you need to fetch details about a specific changelog entry. No authorization is required for published changelogs.
  - body: { language?: string, changelog_id: string, workspace_id: string }
- `POST https://api.mcp.ai/api/productlane/get/company` — Tool to retrieve a company by its unique ID. Use when you need detailed information about a specific company including its metadata, integrations, and associated data.
  - body: { id: string, groupUpvotes?: boolean }
- `POST https://api.mcp.ai/api/productlane/get/contact` — Tool to retrieve a contact by ID or email from Productlane. Use when you need to fetch details about a specific contact in your workspace. Authentication is required and you can only access contacts t
  - body: { id: string }
- `POST https://api.mcp.ai/api/productlane/get/help/center/article` — Tool to retrieve a help center article by its ID. Use when you need to fetch details, content, and metadata for a specific help center article.
  - body: { language?: string, articleId: string, workspaceId: string }
- `POST https://api.mcp.ai/api/productlane/get/insight` — Tool to retrieve an insight/thread by its ID. Use when you need to fetch details about a specific piece of feedback or customer insight.
  - body: { id: string, includeConversation?: string }
- `POST https://api.mcp.ai/api/productlane/get/issue` — Tool to retrieve a specific issue by its ID from a workspace. Use when you need to fetch detailed information about an issue including its title, description, status, priority, and metadata.
  - body: { issue_id: string, language?: string, workspace_id: string }
- `POST https://api.mcp.ai/api/productlane/get/linear/options` — Tool to retrieve available Linear customer statuses and tiers for your workspace. Use when you need to know the valid Linear options before creating or updating companies. Returns null for both status
- `POST https://api.mcp.ai/api/productlane/get/project` — Tool to retrieve a project by its ID from a workspace. Use when you need to fetch details about a specific project including its name, description, progress, and associated metadata.
  - body: { language?: string, project_id: string, workspace_id: string }
- `POST https://api.mcp.ai/api/productlane/get/workspace` — Tool to fetch workspace details by ID. Use when you need to retrieve workspace configuration, branding, or latest changelog information.
  - body: { id: string }
- `POST https://api.mcp.ai/api/productlane/invite/user` — Tool to invite a new user to your Productlane workspace. An invitation email with a join link will be sent to the user. Only admins can invite users.
  - body: { name: string, role: string, email: string }
- `POST https://api.mcp.ai/api/productlane/list/changelogs` — Tool to list all published changelogs for a workspace by ID. Use when you need to retrieve changelog entries for a specific Productlane workspace.
  - body: { language?: string, workspaceId: string }
- `POST https://api.mcp.ai/api/productlane/list/companies` — Tool to list all companies in Productlane. Use 'take' and 'skip' parameters to paginate through results. Supports filtering by domain or name.
  - body: { name?: string, skip?: integer, take?: integer, domain?: string }
- `POST https://api.mcp.ai/api/productlane/list/contacts` — Tool to retrieve all contacts for your workspace. Use when you need to list contacts with optional pagination support.
  - body: { skip?: integer, take?: integer }
- `POST https://api.mcp.ai/api/productlane/list/help/center/articles` — Tool to list all help center articles for a specific workspace. Use when you need to retrieve documentation or support articles from a workspace's help center.
  - body: { language?: string, workspaceId: string }
- `POST https://api.mcp.ai/api/productlane/list/insights` — Tool to list all threads/insights for your workspace with optional filtering. Use when you need to retrieve insights filtered by state, issue, or project, with support for pagination via 'take' and 's
  - body: { skip?: integer, take?: integer, state?: string, issueId?: string, projectId?: string }
- `POST https://api.mcp.ai/api/productlane/list/issues` — Tool to retrieve all issues from a Productlane workspace. Use when you need to fetch issues from a workspace that has their portal/roadmap published.
  - body: { language?: string, workspace_id: string }
- `POST https://api.mcp.ai/api/productlane/list/members` — Tool to retrieve all members of your workspace with their roles and user information. Returns memberships sorted by role (admins first).
- `POST https://api.mcp.ai/api/productlane/list/projects` — Tool to retrieve all projects within a workspace. Use when you need to list available projects from a published Productlane workspace portal or roadmap.
  - body: { language?: string, workspace_id: string }
- `POST https://api.mcp.ai/api/productlane/update/company` — Tool to update an existing company record in Productlane by its unique identifier. Use when you need to modify company details such as name, domains, revenue, size, status, tier, or external IDs. All 
  - body: { id: string, name?: string, size?: number, tierId?: string, autoAdd?: boolean, domains?: string[], revenue?: number, statusId?: string, tierName?: string, statusName?: string, externalIds?: string[], statusColor?: string }
- `POST https://api.mcp.ai/api/productlane/update/contact` — Tool to update an existing contact in Productlane. Use when you need to modify contact details such as name, email, or company associations. Users can only update their own contacts.
  - body: { id: string, name?: string, email?: string, companyId?: string, companyName?: string, companyExternalId?: string }
- `POST https://api.mcp.ai/api/productlane/update/insight` — Tool to update an existing insight (thread) by ID. Use when you need to modify insight properties such as title, state, pain level, or associations with projects, companies, or contacts.
  - body: { id: string, text?: string, state?: string, title?: string, notify?: object, tagIds?: string[], companyId?: string, contactId?: string, painLevel?: string, projectId?: string }
- `POST https://api.mcp.ai/api/productlane/widget/close` — Tool to close the Productlane widget. Use when you need to hide the widget after completing an interaction.
- `POST https://api.mcp.ai/api/productlane/widget/disable` — Tool to disable the Productlane widget across the entire page. Use when needing to turn off the widget programmatically.
- `POST https://api.mcp.ai/api/productlane/widget/off/event` — Tool to remove a previously registered widget event listener. Use after widget setup to deregister callbacks.
  - body: { event: string, callback: string }
- `POST https://api.mcp.ai/api/productlane/widget/on/event` — Tool to register a listener for Productlane widget events. Use after widget initialization to run custom logic on 'open', 'close', 'submit', or 'widgetLoaded' events.
  - body: { event: string, callback: string }
- `POST https://api.mcp.ai/api/productlane/widget/open` — Tool to generate a JavaScript snippet that opens the Productlane widget. Use when you need to programmatically display the widget on your front-end after page load.
  - body: { view?: string }
- `POST https://api.mcp.ai/api/productlane/widget/open/docs` — Tool to open a specific docs article in the Productlane widget. Use after widget initialization and load.
  - body: { document_id?: string, document_url_name?: string }
- `POST https://api.mcp.ai/api/productlane/widget/toggle` — Tool to toggle the Productlane widget between open and closed states. Use after widget initialization.

## Example prompts
- "What can I do in Productlane?"
- "Show me a summary of my Productlane account"

## More
- Page: https://mcp.ai/productlane
- Agent spec (llms.txt): https://mcp.ai/productlane/llms.txt
- Postman collection: https://mcp.ai/productlane/postman.json