# Helpdesk — MCP server on mcp.ai
> Connect your Helpdesk account and use 14 tools for customer support straight from your AI agent. Connect with your own API key. HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.

By: mcp.ai · official
Page: https://mcp.ai/helpdesk

## Connect (MCP protocol)
Remote MCP endpoint (HTTP, streamable): https://api.mcp.ai/p_helpdesk?ms=1787293560000
Add it as a custom/remote MCP connector, then authenticate when prompted.

## REST API (no MCP client required)
Every tool is also a REST endpoint, authed with a workspace API key.
Discover: GET https://api.mcp.ai/api/helpdesk/_endpoints   # public; lists every endpoint
Call:     POST https://api.mcp.ai/api/helpdesk/<endpoint>
  Authorization: Bearer sk_live_…   # create one at https://mcp.ai/settings/api-keys
  Content-Type: application/json
  Body: { …args }   →   { "ok": true, "tool": "<id>", "result": { … } }

## Developer docs
How to use (MCP or REST), markdown: https://mcp.ai/helpdesk/skill.md
Postman collection (v2.1): https://mcp.ai/helpdesk/postman.json

## Tools
- helpdesk_list_agents() — Retrieves all support agents (team members) in the HelpDesk account. Use this action to get a complete list of agents with their details including: - Agent profiles (name, email, avatar, job title) - 
- helpdesk_list_canned_responses() — Tool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
- helpdesk_list_custom_fields() — Tool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
- helpdesk_list_email_domains() — Lists all email domains configured for the HelpDesk account. Returns a comprehensive list of all email domains set up in the HelpDesk account, including domain names, verification status, DNS records,
- helpdesk_list_licenses() — Retrieves all licenses (account configurations) for the authenticated HelpDesk account. A license represents a customer account and contains subscription information, global settings, default team/tem
- helpdesk_list_reply_addresses() — Lists all reply addresses configured in the HelpDesk account. Reply addresses are email addresses used to receive and respond to support tickets. Each reply address must be associated with a verified 
- helpdesk_list_rules() — Tool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
- helpdesk_list_subscriptions(state?: string, plan_codes?: string[]) — Lists all billing subscriptions for the HelpDesk account, including active, expired, canceled, and future subscriptions. Subscriptions represent the currently selected plan (team or enterprise) and nu
- helpdesk_list_teams() — Lists all teams in the HelpDesk account. Returns a comprehensive list of all teams configured in the HelpDesk account, including team IDs, names, settings, reply addresses, and integration configurati
- helpdesk_list_tickets(silo?: string, order?: string, sortBy?: string, next.ID?: string, prev.ID?: string, pageSize?: integer, next.value?: string, prev.value?: string) — List all tickets from a specified silo with cursor-based pagination support. This tool retrieves tickets from the helpdesk system with flexible sorting and pagination. Use this when you need to retrie
- helpdesk_list_trusted_emails() — Tool to retrieve a list of trusted email addresses or domains. Use when managing your spam whitelist after authenticating.
- helpdesk_list_views() — Tool to list agent views. Use when you need to retrieve saved ticket views after authentication.
- helpdesk_list_webhooks() — Lists all configured webhooks for the HelpDesk account. Webhooks allow you to receive real-time notifications about ticket events (creation, updates, status changes, assignments, etc.) sent as HTTP PO
- helpdesk_view_agent(agentID: string) — Retrieves comprehensive details for a specific agent in the HelpDesk system. Returns complete agent information including profile details, role assignments, team memberships, status, settings, and sig

## Example prompts
- "What can I do in Helpdesk?"
- "Show me a summary of my Helpdesk account"

## Links
Docs: https://mcp.ai/docs/mcps/helpdesk
Website: https://mcp.ai/mcps/helpdesk