{
  "info": {
    "name": "FuseDesk — mcp.ai",
    "description": "REST API for the FuseDesk MCP. Set {{apiKey}} to a workspace key (sk_live_…) created at https://mcp.ai/settings/api-keys.",
    "schema": "https://schema.getpostman.com/json/collection/v2.1.0/collection.json"
  },
  "auth": {
    "type": "bearer",
    "bearer": [
      {
        "key": "token",
        "value": "{{apiKey}}",
        "type": "string"
      }
    ]
  },
  "variable": [
    {
      "key": "baseUrl",
      "value": "https://api.mcp.ai/api/fusedesk",
      "type": "string"
    },
    {
      "key": "apiKey",
      "value": "sk_live_...",
      "type": "string"
    }
  ],
  "item": [
    {
      "name": "fusedesk_add_case_note",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/add/case/note",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "add",
            "case",
            "note"
          ]
        },
        "description": "Add an internal note or call record to a case and optionally change its status.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"note\": \"\",\n  \"title\": \"\",\n  \"rep_id\": 0,\n  \"status\": \"\",\n  \"case_id\": 0,\n  \"record_type\": \"\",\n  \"template_id\": 0\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_bulk_merge_cases",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/bulk/merge/cases",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "bulk",
            "merge",
            "cases"
          ]
        },
        "description": "Irreversibly merge multiple FuseDesk cases. This cannot be undone; call only after the user explicitly requests a merge and verifies every case ID.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"case_ids\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_bulk_update_cases",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/bulk/update/cases",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "bulk",
            "update",
            "cases"
          ]
        },
        "description": "Apply an assignment, department, status, tag, CRM automation, CRM tag, or snooze operation to multiple FuseDesk cases.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"status\": \"\",\n  \"rep_ids\": \"\",\n  \"tag_ids\": \"\",\n  \"case_ids\": \"\",\n  \"crm_tag_id\": 0,\n  \"snooze_until\": \"\",\n  \"department_ids\": \"\",\n  \"crm_automation_id\": 0\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_change_case_tag",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/change/case/tag",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "change",
            "case",
            "tag"
          ]
        },
        "description": "Apply or remove one existing case tag from one FuseDesk case.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"case_id\": 0,\n  \"operation\": \"\",\n  \"case_tag_id\": 0\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_close_chat",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/close/chat",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "close",
            "chat"
          ]
        },
        "description": "Irreversibly close a FuseDesk chat and end the live conversation. This cannot be undone. Supplying rep_id, department_id, or case_status may also create and assign a new support case from the chat.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"rep_id\": 0,\n  \"chat_id\": \"\",\n  \"case_status\": \"\",\n  \"department_id\": 0\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_create_case",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/create/case",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "create",
            "case"
          ]
        },
        "description": "Open a support case for a customer in a FuseDesk department.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"rep_id\": 0,\n  \"status\": \"\",\n  \"details\": \"\",\n  \"summary\": \"\",\n  \"opened_by\": \"\",\n  \"company_id\": 0,\n  \"contact_id\": 0,\n  \"date_opened\": \"\",\n  \"case_tag_ids\": \"\",\n  \"contact_uuid\": \"\",\n  \"date_assigned\": \"\",\n  \"department_id\": 0\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_create_case_tag",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/create/case/tag",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "create",
            "case",
            "tag"
          ]
        },
        "description": "Create a reusable FuseDesk case tag.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"tag_name\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_create_contact",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/create/contact",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "create",
            "contact"
          ]
        },
        "description": "Create a FuseDesk contact. FuseDesk also links the new contact to a matching contact in the connected CRM, or creates that CRM contact when no match exists.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"company\": \"\",\n  \"phone_1\": \"\",\n  \"phone_2\": \"\",\n  \"website\": \"\",\n  \"last_name\": \"\",\n  \"time_zone\": \"\",\n  \"first_name\": \"\",\n  \"email_address\": \"\",\n  \"billing_address\": {},\n  \"email_address_2\": \"\",\n  \"email_address_3\": \"\",\n  \"phone_extension_1\": \"\",\n  \"phone_extension_2\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_get_case",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/get/case",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "get",
            "case"
          ]
        },
        "description": "Get one FuseDesk support case and its complete history by case ID.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"case_id\": 0\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_get_chat",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/get/chat",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "get",
            "chat"
          ]
        },
        "description": "Get one FuseDesk chat and its complete message history by chat UUID.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"chat_id\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_get_contact",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/get/contact",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "get",
            "contact"
          ]
        },
        "description": "Get a FuseDesk contact by UUID, including current data from its linked CRM contact.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"contact_id\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_get_department",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/get/department",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "get",
            "department"
          ]
        },
        "description": "Get a FuseDesk department's assignment, template, staleness, feedback, phone, and archive settings by department ID.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"department_id\": 0\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_get_email",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/get/email",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "get",
            "email"
          ]
        },
        "description": "Get one FuseDesk email by its numeric ID, including its complete body.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"email_id\": 0\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_get_rep",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/get/rep",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "get",
            "rep"
          ]
        },
        "description": "Get a FuseDesk rep's detailed profile, permissions, and signatures.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"user_id\": 0\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_list_case_tags",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/case/tags",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "case",
            "tags"
          ]
        },
        "description": "List available FuseDesk case tags and their case counts.",
        "body": {
          "mode": "raw",
          "raw": "{}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_list_chats",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/chats",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "chats"
          ]
        },
        "description": "List active FuseDesk chats across connected chat platforms, including assignment links, recent-message context, and lifecycle state.",
        "body": {
          "mode": "raw",
          "raw": "{}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_list_departments",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/departments",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "departments"
          ]
        },
        "description": "List active, archived, or all FuseDesk departments using the current v2 representation.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"state\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_list_reps",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/reps",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "reps"
          ]
        },
        "description": "List active and disabled FuseDesk reps for assignment and ownership decisions.",
        "body": {
          "mode": "raw",
          "raw": "{}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_list_webhooks",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/list/webhooks",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "list",
            "webhooks"
          ]
        },
        "description": "List configured FuseDesk webhook subscriptions.",
        "body": {
          "mode": "raw",
          "raw": "{}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_reply_to_case",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/reply/to/case",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "reply",
            "to",
            "case"
          ]
        },
        "description": "Send an external email reply on a FuseDesk case using supplied content or an existing reply template. This immediately emails the resolved recipients.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"cc\": \"\",\n  \"to\": \"\",\n  \"bcc\": \"\",\n  \"case_id\": 0,\n  \"html_body\": \"\",\n  \"text_body\": \"\",\n  \"template_id\": 0,\n  \"from_address\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_search_cases",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/search/cases",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "search",
            "cases"
          ]
        },
        "description": "Search support cases by customer, assignment, status, text, and lifecycle dates, returning one controllable page.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"email\": \"\",\n  \"limit\": 0,\n  \"sender\": \"\",\n  \"rep_ids\": \"\",\n  \"subject\": \"\",\n  \"order_by\": \"\",\n  \"statuses\": \"\",\n  \"company_id\": 0,\n  \"contact_id\": 0,\n  \"date_closed\": \"\",\n  \"date_opened\": \"\",\n  \"next_cursor\": \"\",\n  \"contact_uuid\": \"\",\n  \"date_updated\": \"\",\n  \"date_assigned\": \"\",\n  \"department_ids\": \"\",\n  \"creator_rep_ids\": \"\",\n  \"date_first_response\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_search_contacts",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/search/contacts",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "search",
            "contacts"
          ]
        },
        "description": "Search FuseDesk and linked CRM contacts by required text. The connected API key must include FuseDesk's View Contacts permission.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"search\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_search_emails",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/search/emails",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "search",
            "emails"
          ]
        },
        "description": "Search all or only unassigned FuseDesk emails, returning one controllable page with optionally truncated bodies.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"limit\": 0,\n  \"case_id\": 0,\n  \"content\": \"\",\n  \"mailbox\": \"\",\n  \"subject\": \"\",\n  \"order_by\": \"\",\n  \"body_limit\": \"\",\n  \"case_number\": \"\",\n  \"next_cursor\": \"\",\n  \"from_address\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_snooze_case",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/snooze/case",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "snooze",
            "case"
          ]
        },
        "description": "Snooze a case until an absolute date/time or FuseDesk relative-time expression.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"until\": \"\",\n  \"case_id\": 0\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_update_case",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/update/case",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "update",
            "case"
          ]
        },
        "description": "Change a case's content, customer link, assignment, department, or status. Provide at least one field to update.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"rep_id\": 0,\n  \"status\": \"\",\n  \"case_id\": 0,\n  \"details\": \"\",\n  \"summary\": \"\",\n  \"company_id\": 0,\n  \"contact_id\": 0,\n  \"contact_uuid\": \"\",\n  \"department_id\": 0\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_update_chat",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/update/chat",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "update",
            "chat"
          ]
        },
        "description": "Rename, transfer, relink, or mark a live FuseDesk chat seen or unseen. Provide at least one field to update.",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"title\": \"\",\n  \"rep_id\": 0,\n  \"case_id\": 0,\n  \"chat_id\": \"\",\n  \"client_name\": \"\",\n  \"contact_uuid\": \"\",\n  \"unseen_count\": 0,\n  \"department_id\": 0\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    },
    {
      "name": "fusedesk_update_contact",
      "request": {
        "method": "POST",
        "header": [
          {
            "key": "Content-Type",
            "value": "application/json"
          }
        ],
        "url": {
          "raw": "{{baseUrl}}/update/contact",
          "host": [
            "{{baseUrl}}"
          ],
          "path": [
            "update",
            "contact"
          ]
        },
        "description": "Update a FuseDesk contact. Warning: FuseDesk also updates the linked CRM contact, so confirm that both records should change before calling this tool. Provide at least one contact field or non-empty b",
        "body": {
          "mode": "raw",
          "raw": "{\n  \"company\": \"\",\n  \"phone_1\": \"\",\n  \"phone_2\": \"\",\n  \"website\": \"\",\n  \"last_name\": \"\",\n  \"time_zone\": \"\",\n  \"contact_id\": \"\",\n  \"first_name\": \"\",\n  \"email_address\": \"\",\n  \"billing_address\": {},\n  \"email_address_2\": \"\",\n  \"email_address_3\": \"\",\n  \"phone_extension_1\": \"\",\n  \"phone_extension_2\": \"\"\n}",
          "options": {
            "raw": {
              "language": "json"
            }
          }
        }
      }
    }
  ]
}