# FuseDesk — MCP server on mcp.ai
> Connect your FuseDesk account and use 27 tools for customer support straight from your AI agent. Connect with your own API key. FuseDesk is a customer support platform for managing cases, email conversations, contacts, departments, representatives, chats, and webhooks.

By: mcp.ai · official
Page: https://mcp.ai/fusedesk

## Connect (MCP protocol)
Remote MCP endpoint (HTTP, streamable): https://api.mcp.ai/p_fusedesk?ms=1787298900000
Add it as a custom/remote MCP connector, then authenticate when prompted.

## REST API (no MCP client required)
Every tool is also a REST endpoint, authed with a workspace API key.
Discover: GET https://api.mcp.ai/api/fusedesk/_endpoints   # public; lists every endpoint
Call:     POST https://api.mcp.ai/api/fusedesk/<endpoint>
  Authorization: Bearer sk_live_…   # create one at https://mcp.ai/settings/api-keys
  Content-Type: application/json
  Body: { …args }   →   { "ok": true, "tool": "<id>", "result": { … } }

## Developer docs
How to use (MCP or REST), markdown: https://mcp.ai/fusedesk/skill.md
Postman collection (v2.1): https://mcp.ai/fusedesk/postman.json

## Tools
- fusedesk_add_case_note(note: string, title: string, rep_id?: integer, status?: string, case_id: integer, record_type: string, template_id?: integer) — Add an internal note or call record to a case and optionally change its status.
- fusedesk_bulk_merge_cases(case_ids: integer[]) — Irreversibly merge multiple FuseDesk cases. This cannot be undone; call only after the user explicitly requests a merge and verifies every case ID.
- fusedesk_bulk_update_cases(status?: string, rep_ids?: integer[], tag_ids?: integer[], case_ids: integer[], crm_tag_id?: integer, snooze_until?: string, department_ids?: integer[], crm_automation_id?: integer) — Apply an assignment, department, status, tag, CRM automation, CRM tag, or snooze operation to multiple FuseDesk cases.
- fusedesk_change_case_tag(case_id: integer, operation: string, case_tag_id: integer) — Apply or remove one existing case tag from one FuseDesk case.
- fusedesk_close_chat(rep_id?: integer, chat_id: string, case_status?: string, department_id?: integer) — Irreversibly close a FuseDesk chat and end the live conversation. This cannot be undone. Supplying rep_id, department_id, or case_status may also create and assign a new support case from the chat.
- fusedesk_create_case(rep_id?: integer, status?: string, details: string, summary: string, opened_by: string, company_id?: integer, contact_id?: integer, date_opened?: string, case_tag_ids?: integer[], contact_uuid?: string, date_assigned?: string, department_id: integer) — Open a support case for a customer in a FuseDesk department.
- fusedesk_create_case_tag(tag_name: string) — Create a reusable FuseDesk case tag.
- fusedesk_create_contact(company?: string, phone_1?: string, phone_2?: string, website?: string, last_name?: string, time_zone?: string, first_name?: string, email_address?: string, billing_address?: object, email_address_2?: string, email_address_3?: string, phone_extension_1?: string, phone_extension_2?: string) — Create a FuseDesk contact. FuseDesk also links the new contact to a matching contact in the connected CRM, or creates that CRM contact when no match exists.
- fusedesk_get_case(case_id: integer) — Get one FuseDesk support case and its complete history by case ID.
- fusedesk_get_chat(chat_id: string) — Get one FuseDesk chat and its complete message history by chat UUID.
- fusedesk_get_contact(contact_id: string) — Get a FuseDesk contact by UUID, including current data from its linked CRM contact.
- fusedesk_get_department(department_id: integer) — Get a FuseDesk department's assignment, template, staleness, feedback, phone, and archive settings by department ID.
- fusedesk_get_email(email_id: integer) — Get one FuseDesk email by its numeric ID, including its complete body.
- fusedesk_get_rep(user_id: integer) — Get a FuseDesk rep's detailed profile, permissions, and signatures.
- fusedesk_list_case_tags() — List available FuseDesk case tags and their case counts.
- fusedesk_list_chats() — List active FuseDesk chats across connected chat platforms, including assignment links, recent-message context, and lifecycle state.
- fusedesk_list_departments(state?: string) — List active, archived, or all FuseDesk departments using the current v2 representation.
- fusedesk_list_reps() — List active and disabled FuseDesk reps for assignment and ownership decisions.
- fusedesk_list_webhooks() — List configured FuseDesk webhook subscriptions.
- fusedesk_reply_to_case(cc?: string, to?: string, bcc?: string, case_id: integer, html_body?: string, text_body?: string, template_id?: integer, from_address?: string) — Send an external email reply on a FuseDesk case using supplied content or an existing reply template. This immediately emails the resolved recipients.
- fusedesk_search_cases(email?: string, limit?: integer, sender?: string, rep_ids?: integer[], subject?: string, order_by?: string[], statuses?: string[], company_id?: integer, contact_id?: integer, date_closed?: string, date_opened?: string, next_cursor?: string, contact_uuid?: string, date_updated?: string, date_assigned?: string, department_ids?: integer[], creator_rep_ids?: integer[], date_first_response?: string) — Search support cases by customer, assignment, status, text, and lifecycle dates, returning one controllable page.
- fusedesk_search_contacts(search: string) — Search FuseDesk and linked CRM contacts by required text. The connected API key must include FuseDesk's View Contacts permission.
- fusedesk_search_emails(limit?: integer, case_id?: integer, content?: string, mailbox?: string, subject?: string, order_by?: string, body_limit?: integer|string, case_number?: string, next_cursor?: string, from_address?: string) — Search all or only unassigned FuseDesk emails, returning one controllable page with optionally truncated bodies.
- fusedesk_snooze_case(until: string, case_id: integer) — Snooze a case until an absolute date/time or FuseDesk relative-time expression.
- fusedesk_update_case(rep_id?: integer, status?: string, case_id: integer, details?: string, summary?: string, company_id?: integer, contact_id?: integer, contact_uuid?: string, department_id?: integer) — Change a case's content, customer link, assignment, department, or status. Provide at least one field to update.
- fusedesk_update_chat(title?: string, rep_id?: integer, case_id?: integer, chat_id: string, client_name?: string, contact_uuid?: string, unseen_count?: integer, department_id?: integer) — Rename, transfer, relink, or mark a live FuseDesk chat seen or unseen. Provide at least one field to update.
- fusedesk_update_contact(company?: string, phone_1?: string, phone_2?: string, website?: string, last_name?: string, time_zone?: string, contact_id: string, first_name?: string, email_address?: string, billing_address?: object, email_address_2?: string, email_address_3?: string, phone_extension_1?: string, phone_extension_2?: string) — Update a FuseDesk contact. Warning: FuseDesk also updates the linked CRM contact, so confirm that both records should change before calling this tool. Provide at least one contact field or non-empty b

## Example prompts
- "What can I do in FuseDesk?"
- "Show me a summary of my FuseDesk account"

## Links
Docs: https://mcp.ai/docs/mcps/fusedesk
Website: https://mcp.ai/mcps/fusedesk