# Freshservice — MCP server on mcp.ai
> Connect your Freshservice account and use 12 tools for customer support straight from your AI agent. Connect with your own API key. Freshservice is a cloud-based IT service management (ITSM) solution with incident management, asset management, and IT service automation capabilities.

By: mcp.ai · official
Page: https://mcp.ai/freshservice

## Connect (MCP protocol)
Remote MCP endpoint (HTTP, streamable): https://api.mcp.ai/p_freshservice?ms=1787293560000
Add it as a custom/remote MCP connector, then authenticate when prompted.

## REST API (no MCP client required)
Every tool is also a REST endpoint, authed with a workspace API key.
Discover: GET https://api.mcp.ai/api/freshservice/_endpoints   # public; lists every endpoint
Call:     POST https://api.mcp.ai/api/freshservice/<endpoint>
  Authorization: Bearer sk_live_…   # create one at https://mcp.ai/settings/api-keys
  Content-Type: application/json
  Body: { …args }   →   { "ok": true, "tool": "<id>", "result": { … } }

## Developer docs
How to use (MCP or REST), markdown: https://mcp.ai/freshservice/skill.md
Postman collection (v2.1): https://mcp.ai/freshservice/postman.json

## Tools
- freshservice_bulk_update_tickets(ids: integer[], update_fields: object) — Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
- freshservice_create_service_request(email?: string, quantity?: integer, custom_fields?: object, item_display_id: integer, parent_ticket_id?: integer) — Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /se
- freshservice_create_ticket(name?: string, type?: string, email?: string, impact?: string, source?: string, status: string, subject: string, urgency?: string, priority: string, cc_emails?: string[], description: string, requester_id?: integer, email_config_id?: integer) — Tool to create a new ticket. Use when you need to log an incident or service request.
- freshservice_delete_release(release_id: integer) — Tool to delete a release from Freshservice. Use when you need to permanently remove a release from the system. This action is irreversible — the release cannot be recovered once deleted.
- freshservice_delete_solution_article(article_id: integer) — Tool to delete a solution article from the knowledge base by its ID. This action is irreversible — the article cannot be recovered once deleted. Use this action when you need to permanently remove a s
- freshservice_delete_solution_category(category_id: integer) — Tool to delete a solution category in Freshservice. Use this action when you need to remove a solution category that is no longer needed. This action is irreversible — the category cannot be recovered
- freshservice_get_problem_form_fields_by_workspace(workspace_id?: integer) — Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
- freshservice_get_release_form_fields(workspace_id?: integer) — Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
- freshservice_get_ticket(include?: string, ticket_id: integer) — Tool to retrieve detailed information about a specific ticket by ID. Use when you need to get full details of a ticket including its status, priority, requester, and other attributes.
- freshservice_list_locations(page?: integer, per_page?: integer) — Tool to list all locations in Freshservice. Use when you need to retrieve paginated location data.
- freshservice_list_service_catalog_items(page?: integer, per_page?: integer) — Tool to list all service catalog items in Freshservice. Use when you need to discover available catalog items and their display_ids before creating service requests.
- freshservice_list_tickets(page?: integer, filter?: string, include?: string, order_by?: string, per_page?: integer, order_type?: string, updated_since?: string) — Tool to list all tickets in Freshservice with optional filtering and pagination. Use when you need to retrieve ticket IDs or search for tickets. By default only tickets created within the past 30 days

## Example prompts
- "What can I do in Freshservice?"
- "Show me a summary of my Freshservice account"

## Links
Docs: https://mcp.ai/docs/mcps/freshservice
Website: https://mcp.ai/mcps/freshservice