# Charla — MCP server on mcp.ai
> Connect your Charla account and use 9 tools for communication straight from your AI agent. Connect with your own API key. Charla is a live chat and AI customer-support platform whose public API manages property contacts, conversation exports, and knowledge base articles and categories.

By: mcp.ai · official
Page: https://mcp.ai/charla

## Connect (MCP protocol)
Remote MCP endpoint (HTTP, streamable): https://api.mcp.ai/p_charla?ms=1787296080000
Add it as a custom/remote MCP connector, then authenticate when prompted.

## REST API (no MCP client required)
Every tool is also a REST endpoint, authed with a workspace API key.
Discover: GET https://api.mcp.ai/api/charla/_endpoints   # public; lists every endpoint
Call:     POST https://api.mcp.ai/api/charla/<endpoint>
  Authorization: Bearer sk_live_…   # create one at https://mcp.ai/settings/api-keys
  Content-Type: application/json
  Body: { …args }   →   { "ok": true, "tool": "<id>", "result": { … } }

## Developer docs
How to use (MCP or REST), markdown: https://mcp.ai/charla/skill.md
Postman collection (v2.1): https://mcp.ai/charla/postman.json

## Tools
- charla_create_kb_article(title?: string, status?: string, visibility?: string, description?: string, category_ids: integer[], content_html?: string) — Create a knowledge base article. Charla generates its URL slug from the title and may use it for chatbot training according to the property's AI settings. Defaults to a private draft.
- charla_delete_kb_article(article_id: integer) — Permanently delete one knowledge base article by ID. This cannot be undone, and deleting an already-missing article fails.
- charla_get_contact(contact_id: string) — Return one contact in the connected Charla property by UUID.
- charla_get_kb_article(article_id: integer) — Return the full content and metadata of one knowledge base article by ID.
- charla_list_contacts(cursor?: string) — Return one page of contacts for the connected Charla property, ordered by most recently modified.
- charla_list_conversations(cursor?: string) — Export one page of conversations grouped by contact for the connected Charla property, including message history.
- charla_list_kb_articles(cursor?: string) — Return one page of knowledge base article summaries for the connected Charla property, newest first.
- charla_list_kb_categories() — Return all knowledge base categories available in the connected Charla property.
- charla_update_kb_article(title: string, status: string, article_id: integer, visibility: string, description: string, category_ids: integer[], content_html: string) — Replace every writable field of an existing knowledge base article. Charla regenerates the URL slug from the replacement title and may retrain chatbot content according to the property's AI settings.

## Example prompts
- "What can I do in Charla?"
- "Show me a summary of my Charla account"

## Links
Docs: https://mcp.ai/docs/mcps/charla
Website: https://mcp.ai/mcps/charla